For our important client, a French leather-goods and couture house, driven by a strong artistic and holistic vision, we are looking for:
DEPARTMENT MANAGER
As Department Manager, you will be an ambassador of the brand, a business developer responsible for the sales of all categories, leading by example, spending most of the time on the shop floor developing the business and client portfolio. You will also be a talent manager and a skills developer, coaching and developing each member of the team, as well as a brand promoter and a client ambassador, always ensuring the utmost experience in-store. You will work closely with the operations team to ensure all processes in-store match the commercial ambition.
RESPOSABILITIES:
Business Development:
- Responsible for the sales & profitability of all categories;
- Lead by example, constantly developing sales of all categories;
- Assign qualitative and quantitative targets to your team daily;
- Regularly analyze your category's performances and implement action plans when needed;
- Recruit, develop, and retain clients;
- Implement clienteling actions and ensure their implementation and follow-up;
- Be the link between store management and your department;
- Provide relevant analysis and feedback on your department performance to the store manager;
- Share store targets, performances, competitors' information, best practices, or market trends with your staff.
People Management:
- Lead and manage the department staff;
- Create and maintain a positive and motivating work environment;
- Develop a strong team spirit;
- Regularly coach each member of your team;
- Partner with the regional client development manager;
- Maximize the potential of all product categories carried in the store;
- Build a loyal clientele;
- Establish a client-centric mindset in-store;
- Act as an ambassador in your local market;
- Be aware of the competitive landscape and market trends.
Keys for Success:
- A brand promoter and clients ambassador;
- Lead by example;
- Ensure an excellent and continuous customer experience;
- Handle delicate customer situations;
- Guarantee store image;
- A process owner;
- Ensure all processes are compliant;
- Handle administrative responsibilities of your department.
Competencies:
- High product and fashion sensitivity;
- Commercial awareness and business sense;
- Strong selling skills;
- Ability to manage and develop teams;
- Client-centric;
- Organizational skills;
- Good interpersonal skills.
Languages:
- Fluent in French and English;
- A third language would be a plus.
LOCATION: Geneva
