Gi Group Human Resources SA Store Manager - Luxury Retail Invia

FASHION & LUXURY STORE MANAGER - ZURICH

RESPONSIBILITIES:

Team Development:

- Craft a fashion-forward team through strategic staff planning and time management.

- Lead recruitment, onboarding, and training processes for a stylish in-store team.

- Set operational goals aligned with the essence of luxury fashion.

- Provide regular feedback and conduct team development activities, fostering a culture of elegance and excellence.

Store Administration and Operation:

- Elevate the shopping experience with meticulous in-store budgeting and finance management.

- Coordinate administrative topics with a global perspective, ensuring seamless operations.

- Provide insightful reports and highlight KPIs, aligning with the fashion industry's dynamic standards.

- Liaise with HR for onboarding, feedback, and maintain impeccable store standards.

- Uphold and implement Visual Merchandising guidelines, ensuring a fashion-forward atmosphere.

- Safeguard inventory management standards and adapt to operational needs.

Customer Engagement:

- Embrace the role of a fashion brand ambassador, cultivating B2C relationships.

- Enhance customer satisfaction, delivering impeccable client service in the heart of Zurich.

- Navigate contentious situations with grace, coordinating both sales and aftersales processes.

- Cultivate and update the client database, developing strong business relationships with local partners.

PROFILE

The ideal profile should have:

- High school degree or equivalent; university degree in a business-related field.

- At least 5 years in fashion retail management, with a keen understanding of the luxury sector.

- Fluent in the German / Swiss German; advanced proficiency in English.

- Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.